Reports to: MCP and national assembly

Working conditions: Every MC member is expected to be full-time and live in Bratislava, Slovakia, working on average 8 hours / day.

Time frame: July 1st 2016 - June 30th 2017

Role:

• host spaces and contribute to co-creation of national direction and strategy

• deliver national services to support the LCs to create more and better customer experiences that enable leadership development in youth

• be a role-model in behaviours, values and leadership for the national plenary and the country

JD:

• take part in all MC meetings and national events

• deliver MC-LC coaching, incl. FA coaching and LC coaching (not everyone)

• manage internal communications and network engagement

• deliver of national conferences

• national rewards and recognition

• manage national stakeholders, such as corporate partners, government, foundations, media, etc.

KPIs:

• % relative and absolute growth in national performance

• % outreach of AIESEC activities to youth

• # average NPS in all customer segments

• % LCs’ satisfaction rate in internal audit survey

• # average applicants per leadership position

Reports to: MCP

Role:

• ensure the financial sustainability of the MC team

• support and advise on financial sustainability of the LCs

• manage financial processes in order to support growth of the organisation

• research and recommend possible investments in order to support growth of the organisation

JD:

• plan and execute MC budget

• accounting

• internal audit

• regular reporting

• collect and analyse data

• manage LCVPs commission

• manage legalities

• keep overview on national legal changes in cooperation with SG

• research and submit feasible applications for grants and alike initiatives

KPIs:

• # EUR profit vs. loss performance

• % budget plan fulfilment

• # EUR RSoF growth

• # internal audits executed

• # reports created and sent

• # legality initiatives

• 100% legal operations

• 100% SG meetings reported and attended

• # MC grant applications

• # EUR MC revenues from grants

Reports to: MCP

Role:

• increase the national performance and visibility of the AIESEC brand through leveraging corporate partnerships

• co-create national and local product portfolio to become a stable revenue stream for the MC and the LCs

• customer relationship management for national partners

• Alumni relations management

JD:

• co-create and oversee delivery of CSR sales strategy

• manage national and potentially local Youth Speak activities

• leading and managing the MC BD team, overseeing synergies

• managing key national partners

• deliver national partnerships

• managing the relationship with AAS

KPIs:

• # EUR revenues

• % revenues plan fulfilment

• % revenues growth

• % partners’ retention rate

• % partners’ satisfaction rate

• % partners upscaled

• # total number of partners

• # calls

• # meetings

• # proposals sent

• # contracts

Reports to: MCP and MCVP BD

Role:

• increase the national performance and visibility of the AIESEC brand through leveraging corporate partnerships

• co-create national product portfolio to become a stable revenue stream for the MC

• customer relationship management for national partners

JD:

• co-create and deliver CSR sales strategy

• manage national partners

• acquire new partners from high-potential customer segments

• deliver national partnerships

KPIs:

• # EUR revenues

• % revenues plan fulfilment

• % revenues contribution

• % partners’ retention rate

• % partners’ satisfaction rate

• % partners upscaled

• # calls

• # meetings

• # proposals sent

• # contracts

Reports to: MCP and MCVP BD

Role:

• increase the national performance and visibility of the AIESEC brand through leveraging corporate partnerships

• co-create local product portfolio to become a stable revenue stream for the LCs

• support in customer relationship management for local partners

• customer relationship management for national partners from regions

JD:

• co-create, deliver and downscale national CSR sales strategy

• co-manage local partners

• support acquisition of new local partners from high-potential customer segments

• consult and advise on delivery of local partnerships

• acquire new partners from high-potential customer segments in regions

• deliver national partnerships

KPIs:

• # EUR revenues - national

• # EUR revenues - local

• % revenues contribution

• % partners’ retention rate

• % partners’ satisfaction rate

• # partners acquired

• # calls

• # meetings

• # proposals sent

• # contracts

Reports to: MCP

Role:

• ensure healthy and productive membership base in order to increase the performance of the entity

• create frameworks for MC-LC communication in order to align the strategy and increase the performance of the LCs

• drive LC expansion strategy

JD:

• develop and implement a strategy for members’ recruitment, selection, induction and leadership development

• create national educational cycles

• manage LCVPs commission

• co-create frameworks for MC-LC coaching, incl. FA coaching, LC coaching and internal comms

• lead expansions in cooperation with LCs and external stakeholders

KPIs:

• # productivity

• # of new SUs / IGs / LCs

• % growth in absolute number of members

• % growth in retention rate

• # TXP NPS

• % contribution of expansions to national performance

Reports to: MCP

Role:

• responsible for Attraction and Consideration phases of CF

• invent and further develop B2B pull strategy in various customer segments (companies, schools, NGOs, etc.)

• provide B2B customer experience areas with support in terms of materials, content, communication strategy, etc.

JD:

• lead B2B corner meetings in order to align sales strategy

• execute customer interviews to achieve product-market fit in high-potential B2B segments

• pilot B2B pull strategy in new channels to increase the sales capacity

• create materials for online and offline channels to support the sales process

KPIs:

• % relative and absolute growth of leads in attr. and cons. phases

• % conversions according to CF

• # leads generated from online and offline channels

• # average NPS in B2B customer segments

Reports to: MCP and MCVP B2B

Role:

• responsible for Value Delivery and Brand Advocacy phases of CF

• oversee execution of Attraction and Consideration phases of CF

• improve and further develop B2B push strategy in customer segment of schools, NGOs and other institutions

• ensure strategy implementation on a local level

JD:

• track experience delivery of LEAD and S&S frameworks

• upscale and further develop national product portfolio

• push strategy - calling, meeting, follow-up, alt. promotion

• collect and evaluate data, create project reports

• manage international relations

• manage LCVPs commission

KPIs:

• # outreach of AIESEC projects to youth

• % relative and absolute growth in Completed

• % relative and absolute growth in Approved

• % relative and absolute growth in Realised

• # Accepted

• # packages sold

• # applicants for projects

Reports to: MCP and MCVP B2B

Role:

• responsible for Value Delivery and Brand Advocacy phases of CF

• deliver strategy in Attraction and Consideration phases of CF

• improve and further develop B2B push strategy in customer segment of companies

• ensure strategy implementation on a local level

JD:

• develop LEAD and S&S frameworks for experience delivery

• pilot various kinds of value propositions to different segments to find product-market fit

• push strategy - calling, meeting, follow-up, etc.

• deliver partnerships

• manage international relations

• manage LCVPs commission

• manage national CRM system

KPIs:

• % relative and absolute growth in Completed

• % relative and absolute growth in Realised

• % relative and absolute growth in Approved

• # Accepted

• # proposals sent

• # meetings

• # calls

Reports to: MCP

Role:

• responsible for Attraction phase of CF

• oversee execution of Attraction phase of CF

• invent and further develop B2C pull strategy

• provide B2C customer experience area with support in terms of materials, content, communication strategy, etc.

JD:

• lead B2C corner meetings in order to align sales strategy

• execute customer interviews to achieve product-market fit in high-potential B2C segments

• pilot B2C pull strategy in new channels to increase the sales capacity

• create materials for online and offline channels to support the sales process

KPIs:

• % relative and absolute growth of leads in attr. phase

• % conversions in attr. phase according to CF

• # leads generated from online and offline channels

• # average NPS in B2C customer segments

Reports to: MCP

Role:

• responsible for Consideration phase of CF

• oversee execution of Consideration phase of CF

• improve and further develop B2C push strategy in customer segment of students

• ensure strategy implementation on a local level

JD:

• develop LEAD and S&S frameworks for experience delivery

• pilot our value proposition to different segments to identify high-potential market segments

• push strategy - e-mail marketing, LEAD nurturing, meeting, follow-up, etc.

• manage international relations

• manage LCVPs commission

KPIs:

• % relative and absolute growth in Realised

• % conversions in cons. phase according to CF

• % relative and absolute growth in Approved

• % relative and absolute growth in Completed

• # Accepted

Reports to: MCP

Role:

• leader - ensure the alignment of the entity to The AIESEC Way, directly support leadership development of MC team and LCPs

• manager - MC team and LCPs management, legal responsible for the entity, part of a national, regional and global plenary

• representative - Supervisory Group, government relations, key partners, strategic alliances, media and events

JD:

• prepare and co-deliver planning, re-planning, quarter review, monthly review, weekly meetings, etc.

• deliver individual coaching meetings for MC team and for LCPs, ensure alignment with external coach

• co-manage national legislations, representing the entity in regional and global decision making

• meet key partners, taking part in strategic working groups and aligning internal follow-up

KPIs:

• % relative and absolute growth in national exchange performance

• % outreach of AIESEC activities to youth

• # average NPS in all customer segments

• % LCs’ satisfaction rate in internal audit survey

• # average applicants per leadership position